The holiday season can be hectic, and making a trip to the store is often more stressful than it’s worth. Between crowded aisles, long lines, and confusing return rules, it’s no wonder so many people turn to online shopping — only to find themselves tangled in even more fine print.

This guide is here to change that. Inside, you’ll find the basics of the best shopping and return policies from major retailers, plus clear, simple tips to take the mystery (and frustration) out of buying and returning online and save you money!